Contact Us
This page explains how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs the casino itself or an independent support service. We publish research-based reviews of casinos not on GamStop for UK readers, so most messages we receive fall into a handful of predictable categories — and the right route saves you days.
We are a publisher, not an operator. We do not hold player accounts, take deposits, process withdrawals, issue bonuses or unlock a blocked account. If your money is sitting with a casino, the casino's own support team is the only party that can move it. What we can do is explain the terms you are looking at, point you to a complaints route, and correct our own pages when we have something wrong.
Reaching us: what to send and where
Use the contact form or email address published on this site. To get a useful reply first time, include the following in your message:
- The page you are asking about — the title or URL, so we know which review or guide you mean
- The casino name, if your question is operator-specific
- The exact wording you are querying, quoted from our page or from the casino's terms
- What outcome you want — a correction, a clarification, a general explanation
- Dates, where a claim may have changed since we last checked it
Please do not send account numbers, passwords, card details, copies of identity documents or bank statements. We have no use for them and we do not want them on file. If a message arrives containing that material, we delete it.
What we answer, and what we cannot
| You are asking about | Can we help? | Best route |
|---|---|---|
| A factual error or outdated detail on one of our pages | Yes | Email us with the page and the correct information |
| How wagering requirements or bonus terms work in general | Yes, in general terms | Email us, or read our casino comparisons |
| A pending withdrawal or a frozen balance | No | The casino's live chat or support email, then its complaints procedure |
| Identity verification documents rejected | No | The casino's KYC team directly |
| Removing yourself from GamStop early | No | GamStop directly — exclusions cannot be lifted before the chosen period ends |
| Gambling harm, debt or wanting to stop | Signposting only | GamCare, the National Gambling Helpline, or blocking software |
| Advertising, partnerships or link placement | Yes | Email, clearly marked as a commercial enquiry |
Where our commercial relationships sit
Non Gamstop Casinos may earn a commission when a reader opens an account through a link on this site. That funds the research. It does not decide which casinos appear, in what order, or what we say about them — and we raise drawbacks for every site we cover, including the highest rated. If you think a page reads as though commission has swayed it, tell us and quote the passage. That is a complaint we take seriously and will answer.
Correcting a review: how the process runs
- You send the page, the disputed claim and, where possible, a source or screenshot.
- We check the casino's current published terms and, where relevant, its licence register entry.
- If the claim is wrong or out of date, we amend the page and update the fact-check date shown on it.
- If we cannot verify either version, we mark the point as unconfirmed rather than pick a side.
Bonus terms change frequently and without notice. A figure that was accurate when we checked it may not be accurate when you read it, which is why every offer below should be confirmed on the operator's own terms page before you deposit.
Casinos readers ask about most
Most operator-specific questions we receive concern a small group of sites. Brief notes on the three we are asked about most often, so you know what we can and cannot clarify.
Betmica
Betmica sits top of our list and attracts the most correspondence, largely because of the size of its advertised welcome offer: 570% up to £5,700 plus 270 free spins. Headline percentages that large almost always carry the tightest conditions, and that is where reader questions land — the qualifying minimum deposit, how much of the bonus can be converted to withdrawable cash, the maximum stake permitted while a bonus is active, and how long you have before it expires. We can explain how each of those mechanics works; we cannot tell you what Betmica's current figures are without you checking its terms, because they are the operator's to set and change. The obvious limitation: a bonus of that scale implies a wagering total most casual players will not clear, and an editorial rating of 10.0 reflects the overall package we researched, not a promise about your own withdrawal.
Kikibet
Kikibet is the site readers query most on currency and payments, and its 350% up to £5,555 with 300 free spins is quoted in pounds, which matters if you want to avoid conversion costs. Whether a GBP account is genuinely available to you, rather than pounds simply being displayed, is the single thing worth confirming at registration. Free spins bundled with a deposit match usually carry their own separate wagering and often a cap on winnings, so treat the spins and the cash bonus as two different products. Rated 9.9 by our editors. Limitation: a three-figure percentage match still needs a real deposit behind it, and spin allocations are frequently drip-fed over several days rather than credited at once.
Betninja
Betninja draws questions for the opposite reason — its £1,000 bonus and 100 free spins for all new players is modest next to the rest of this list, which some readers read as a catch and others as a relief. In practice a smaller headline usually means a smaller wagering total, which can be the more realistic proposition if you intend to withdraw. It also shares our 9.9 rating. Limitation: "all new players" is subject to the usual eligibility rules — one account per person, household and payment method, with restricted countries and excluded deposit methods set out in the terms. If you register from a restricted territory or fund with an excluded method, the bonus can be voided after the fact.
The rest of the list at a glance
| Casino | Advertised welcome offer | Offer currency | Editorial rating |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | EUR | 9.6 |
| CoinPoker | 150% up to $2,000 | USD | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.6 |
Ratings are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars, expect a conversion step at deposit and again at withdrawal unless the site opens a genuine sterling balance for you. Full write-ups sit on our non GamStop casino comparison.
Money questions we are asked most
Payments generate more contact than any other subject, so it is worth setting out the general mechanics here.
- Minimum deposits — a bonus normally has its own qualifying minimum, higher than the site's general deposit floor. Depositing below it forfeits the offer, and that is rarely reversible.
- Debit cards — Visa and Mastercard debit are the common UK route. Credit cards are prohibited for gambling in Great Britain. Card deposits are usually instant.
- Bank transfers — slower in both directions, but often the only method accepted for larger withdrawals.
- E-wallets — quicker payouts as a rule, though wallet deposits are frequently excluded from bonus eligibility. PayPal availability varies considerably outside the British-licensed market and should be verified rather than assumed.
- Cryptocurrency — offered by some overseas sites, including CoinPoker whose offer is quoted in dollars. Value moves between deposit and withdrawal, and that movement is yours, not the casino's.
- Fees and conversion — a euro or dollar balance means your bank or card issuer may apply a conversion margin twice. On a four-figure sum that is not trivial.
- Withdrawal limits and timing — daily, weekly and monthly caps are common, and bonus winnings often carry a separate cashout ceiling. Processing time is the operator's review period plus your bank's clearing time; advertised speeds are marketing claims, not results we have measured.
- Verification — expect KYC checks on identity and address, and source-of-funds requests on larger amounts. Uploading documents early prevents the most common cause of delayed payouts.
What these sites actually offer
If you are writing to ask whether a particular kind of game is available, the broad categories are consistent across the operators listed here: slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with a human croupier. Slots dominate the libraries, and the two figures worth checking on any individual title are its return to player percentage and its volatility — high-volatility games pay less often for more. Mobile play is browser-based on most of these sites. Game weighting matters too: slots typically count fully towards wagering while table and live games count for a fraction or nothing at all, which is why clearing a bonus on roulette usually does not work.
Sportsbooks running alongside the casino
Several of these operators run a sportsbook next to the casino, and CoinPoker's proposition is poker-led rather than slots-led. Where a sportsbook exists, it generally covers pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Prices are shown in decimal odds. Two things trip people up: sports free bets carry minimum qualifying odds (1.50 and 2.00 are the usual thresholds, and a bet below them simply will not count), and a shared wallet between casino and sportsbook can mean a casino bonus restricts betting activity until it is cleared. Check whether the wallets are shared before you place a bet with bonus funds sitting in the account.
Licensing, eligibility and the limits of what we can do
The casinos covered here are licensed overseas — Curaçao is the most common jurisdiction — rather than by the Gambling Commission, which regulates gambling in Great Britain. Northern Ireland sits under separate legislation, so Great Britain and the UK are not interchangeable terms here. Two practical consequences follow. First, GamStop only covers operators licensed by the Gambling Commission; a self-exclusion registered there does not reach these sites, and that is precisely why they are described as not on GamStop. Second, the consumer protections attached to a British licence — including alternative dispute resolution routes and deposit limit rules — do not automatically apply. Accepting British customers is not the same as being authorised to serve them.
You must be 18 or over. Verify a site's licence number on the issuing regulator's register before depositing, and read the complaints section of its terms so you know the escalation path if something goes wrong. Our terms and conditions set out the limits of the information we publish, and more about who we are explains how the site is run.
If gambling has stopped being a pastime
If the reason you are contacting us is that you cannot stop, we are not the right service and we will say so plainly. GamCare runs the National Gambling Helpline, free and confidential, 24 hours a day. Registering with GamStop blocks British-licensed sites for six months, one year or five years, and the period cannot be shortened once it has started. Device-level blocking software extends that cover to sites GamStop does not reach. Our responsible gambling guidance collects the deposit limit, loss limit and self-exclusion tools worth setting up before you need them. Gambling is not a way to make money or to fix a financial problem.
Response times and a realistic expectation
We read everything. We reply to corrections, factual queries and commercial enquiries; we cannot respond individually to every general question, and we do not offer betting advice, tips or predictions. If your message concerns money held by an operator, contact that operator first and give them the time their terms specify before escalating — telling us will not shorten the wait. And if you have found something on this site that is simply wrong, that is the message we most want to receive.
Editorial information on this page was last reviewed on 23/09/2026 by Non Gamstop Casinos. Offer details are as advertised by the operators and should be confirmed on their own terms pages before you deposit.